You have 30 days from the day your parcel is delivered to request a return on items in unused, unwashed condition with original packaging intact. Customer pays return shipping; the original outbound shipping is non-refundable except where the item arrived faulty.
What can be returned
- Any standard catalog item in unused, unwashed condition
- Original packaging preserved (tags, plastic sleeve, brand insert)
- Returned within 30 days of delivery
What cannot be returned
- Items that have been washed, used, or have visible wear
- Custom-sized orders (made-to-measure pieces outside the standard size selector)
- Items outside the 30-day window
How to start a return
- Email info@linenowl.com with your order number and which item(s) you want to return.
- We send the return address and confirm the request within 1 business day.
- Ship the parcel back via a tracked service (your choice of carrier). Keep the tracking number — we cannot accept responsibility for parcels lost in transit without it.
- Once we receive and inspect the parcel, we process the refund within 5–10 business days to your original payment method.
Refund details
- What is refunded: the item price.
- What is not refunded: the original outbound shipping (already incurred). Return shipping is paid by you.
- Currency: refunds are issued in the original transaction currency.
- Timing: 5–10 business days after we receive and inspect the return.
Faulty, damaged or wrong items
If the item arrived faulty, damaged in transit, or we shipped you something different from what you ordered, please email us within 48 hours of delivery with photos. We will arrange a replacement or full refund (including the original outbound shipping), and we cover return shipping in these cases.
EU consumer notice
If you live in the European Union, the EU Consumer Rights Directive grants you a 14-day right of withdrawal from delivery, in addition to our 30-day return window. The 14-day right applies without the need to give a reason; our 30-day window applies on the same conditions described above.
Contact
Questions about a return? Email info@linenowl.com. We respond within 1 business day, Monday to Friday.